NEW PROGRAM ALERT
The Philippine Institute for Supply Management (PISM) unveils a premier, face-to-face learning experience engineered for the next generation of supply chain leadership.
Join us on June 10–11, 2026 at the PISM Training Room, Tektite Tower for
Complaints Management for Supply Chain Practitioners—a high-impact program designed to redefine how organizations manage, analyze, and transform operational challenges into strategic advantage.
Led by Mr. Jake Flores, Logistics Services Director of Coca-Cola Europacific Aboitiz Philippines, Inc. an industry leader with deep expertise in operational excellence and end-to-end supply chain performance, this two-day intensive delivers both strategic perspective and practical execution.
The program moves decisively beyond reactive issue handling, equipping participants with structured, data-driven frameworks across complaint classification, Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and governance systems. Through applied tools and cross-functional integration, attendees will learn how to convert complaints into measurable improvement drivers—enhancing service reliability, optimizing cost structures, and strengthening customer trust.
Purpose-built for leaders in logistics, warehousing, customer service, procurement, and 3PL operations, this immersive workshop offers hands-on application, peer-level exchange, and real-world case integration—ensuring immediate and sustained business impact.
Investment (Face-to-Face):
Member: PHP 12,600.00 (VAT inclusive)
Non-Member: PHP 14,112.00 (VAT inclusive)
To maintain a high-caliber learning environment, seats are limited.
Secure your place today.
0917 809 7386
chris@pism.org
